Qss IT Ltd Privacy Notice
The reason for this notice.
Qss IT Ltd works hard to give you the best IT support, so that you can focus on what matters.
The privacy of your personal data is important to us and we are committed to protecting it.
This policy sets out to answer your questions as to how we use and store your personal and business data.
Compliance with the current data protection legislation underlies everything we do when handling your information.
How we use your personal Information:
As a company we collect and keep name and address contact data on all our customers along with any technical information required to enable us to carry out the services agreed. Data Protection law says that we can use personal information only if we have a proper reason to do so. The main reason we keep your data is to fulfil a contract for delivery of goods or services or to keep you informed of any information or offers that we feel that you may benefit from.
How we collect your data:
Qss IT Ltd collect your data in a variety of ways:
- Personally, from you face to face,
- Via the phone
- Through email conversation
How we keep your data
Your data is kept on our CRM (Customer Relationship Management) database, accounting system and our management suite. These applications enable us to keep the data safe and protected using the appropriate controls and procedures.
Why we collect your data:
The data we hold is important for us to carry out the day to day service of supporting your IT equipment, software and cloud based services. The data is used to enable us to resolve issues, communicate update and analyse the best service for your business.
Who accesses your data?
Employees: Our employees have access to your data so they can carry out their day to day tasks, resolve issues and deal with accounting functions.
Other Suppliers: We may share your details with specific suppliers for them to be able to deliver goods or services on behalf of Qss IT Ltd. The suppliers that we use have a duty to secure your information in accordance with GDPR even though some are outside the EU.
Keeping your data up to date:
We believe it is important to keep your information up to date and correct. We may therefore, ask you to confirm your details at any time that we are communicating with you. Alternatively, if you know your details have changed, we would appreciate you contacting us with this information.
Consent: Your consent will have been given when you signed a contract with us or made a request to use our services. If you wish to change your consent, please contact us, by phone or email, to discuss your preferences or to unsubscribe.
How long will we keep your information: We will keep your information for as long as we have a contract with you or we think it is necessary for us to keep you informed of services that will benefit you or your business.
Any accounting information will be kept for the minimum of the legal requirement.
Right of access
You have the right to:
Ask for a copy of the personal data we hold about you.
Ask for correction of your personal data when incorrect, out of date or incomplete.
Advise you why we are holding the data
Withdraw consent to use your personal data
If you would like a copy of any personal data that we hold about you, please contact the office
Qss IT Ltd, Office 1, 11-13 Eastover, Bridgwater Somerset TA6 5AG
Tel: 01278 550000